Online Application System

Preparation for Creating an Account and Starting the Application

  1. IMPORTANT: How do I make sure that I receive all automatic notification emails from the online system?
  2. Who do I contact if I have technical questions about the online application?
  3. Do I have to complete the application at one time? If not, how do I log back into the system?
  4. How often should I save my work? How long do I have before the system ‘times out?’
  5. I heard that the system uses character limits. What are character limits?
  6. I’m new to my organization and I’m not sure if we already set up an account within your system. I’ve submitted an application in the past but I am not sure which email address you have on file for our organization. What should I do?
  7. How do I create an account if our organization is using a fiscal agent?
  8. What if I forget my password?

In Process of Completing the Online Application

  1. What if I want to have another person review my application or help me write the application?
  2. While completing the application, I noticed that there is a Dashboard and Fax to File option on the left hand side of my screen. What do those two options enable me to do?
  3. The narrative text boxes are small. Is there any way to expand the boxes so that I don’t have to keep scrolling through the text?
  4. I’m having trouble entering numbers into the provided budget template. What should I do?
  5. Why won’t the system let me save my work?
  6. Why won’t the system let me submit my application?
  7. Do I need to use all the provided space for narrative questions?
  8. How do I save and upload attachments to the system?

After Submitting the Online Application

  1. How will I know my application has been submitted?
  2. Will I be able to view and print my application after submission?
  3. Will I ever have a need to login to the system in the future?

Preparation for Creating an Account and Starting the Application

  1. How do I make sure that I receive all automatic notification emails from the online system?
    Before creating an account and working on your application, add the email address administrator@grantinterface.com to your email address book. This will ensure that you receive all automatic notification emails from the online system after you create your account and submit your application. A small number of email systems send automatic notification emails to your junk or spam folder. Adding the email address to your address book will eliminate the problem.
  2. Who do I contact if I have technical questions about the online application?
    Please contact Leslie Bremar at lbremar@sistershealthfdn.org or at 304-424-6080 and she will answer your questions.
  3. Do I have to complete the application at one time? If not, how do I log back into the system?
    No, you do not need to complete the application at one time. You may click ‘Save as Draft’ at the bottom of the application page to save your information and return to it at a later date.
  4. How often should I save my work? How long do I have before the system ‘times out?’
    It is a good practice to save your work every 20 minutes and after completing an application question. After saving your work, you will be directed to a new page where you can click ‘Continue‘ to proceed with your application.
    You will automatically be logged out of the system after 90 minutes of inactivity. You will receive a warning message that lets you know that you are about to be timed out. The message appears as a pop up box. If you did not save your work, the system will automatically auto save your work before timing out.
  5. I heard that the system uses character limits. What are character limits?
    To ensure brevity, each narrative question has a character limit. Please note that there is a difference between character limits and word limits. Characters include all letters, punctuation marks and spaces. You are encouraged to copy and paste your responses from a Word document into the provided boxes. Please run spell check in Word before copying and pasting. It is always a good practice to save your work after copying and pasting into the system.
  6. I’m new to my organization and I’m not sure if we already set up an account within your system. I’ve submitted an application in the past but I am not sure which email address you have on file for our organization. What should I do?
    Please create only one account for your organization. If your organization has an account, please use the login credentials already established. However, we understand that new staff may join your organization. In these situations, please contact Leslie Bremar at lbremar@sistershealthfdn.org or 304-424-6080. If you are a new employee with the organization, Leslie can add you as a new user with a username and password connected to the existing organization account. This will prevent duplicate organizational accounts from being created. If you have submitted an application in the past and you are not sure which email address we have on file, contact Renee and she can provide you with the email address on file.
    Please note that if you have minor changes to your contact information, such as a new phone number or a slight change in your email or mailing address, you can update this information by clicking on the ‘Dashboard’ button on the left side of your screen and then clicking on the yellow pencil in the ‘Contact Information’ box.
  7. How do I create an account if our organization is using a fiscal agent?
    When you first click ‘Create New Account’ you will be prompted to enter your organization’s information. On this page, enter the applicant organization’s information, not the fiscal agent’s information. You will be prompted to enter your fiscal agent’s information later in the application process.
  8. What if I forget my password?
    We understand that sometimes people forget their password. To have a password reminder sent to you, click ‘Forgot your Password?’ on the main login page, enter your email address (username) in the box provided and click the ‘Send Reminder’ button. Check your email to receive your password.

In Process of Completing the Online Application

  1. What if I want to have another person review my application or help me in writing the application?
    If a co-worker wishes to review your application, just provide him/her with your email address, password, and the link to the online system.
  2. While completing the application, I noticed that there is a Dashboard and Fax to File option on the left hand side of my screen. What do those two options enable me to do?
    • Dashboard
      The Dashboard is where you can view a list of all current and past applications. If you want to edit/view a current application that you have not submitted, click ‘Edit Application.’ If you want to review a submitted application, click ‘View LOI’ or ‘View Application’ for the corresponding application you wish to view. The Dashboard feature also enables you to view your Approved/Denied status after an application decision has been made.
    • Fax to File
      The Fax-to-File feature enables you to convert a hard copy document into an electronic document so that it may be uploaded to your application. This is helpful if you only have access to a fax machine and not a scanner. We understand that not all organizations have access to a scanner. For example, if you need to create an electronic version of your audit and you only have a fax machine, follow the steps below.

      • To start, click the ‘Fax to File’ link on the left hand side of the screen.
      • Then click the ‘Request a Fax #’ button and you will be presented with a toll-free fax number.
        • You have this number for 20 minutes.
      • Fax your document to the number provided.
        • Send a separate fax for each document and do not include a cover sheet
        • All faxed documents will be automatically converted to .pdf format.
        • You have 20 minutes to fax your documents before the number expires.
      • After you have faxed each document, such as your organizational budget or board of directors list, click the ‘Finished Faxing’ button on your computer to see the list of files on your computer screen.
      • Download your converted documents to your computer and save them. To return to your application, click ‘Finished Using the Fax Tool’ and then click ‘Close’ at the upper right hand of the screen. Upload the documents to the appropriate questions on the online form.
  3. The narrative text boxes are small. Is there any way to expand the boxes so that I don’t have to keep scrolling through my text?
    Yes, you can expand the size of the text boxes so that all of your information can be seen. To expand the text box, drag the bottom right corner of the box until the appropriate size is reached.
  4. I’m having trouble entering numbers into the provided budget template. What should I do?
    Your Adobe Reader may need to be updated. The link to update your Adobe Reader (http://get.adobe.com/reader/) is provided in the application form so all you need to do is click on the link and follow the steps. After clicking on the link, uncheck the box that says install free McAfee Security Scan Plus. The update is free. In some cases, you may need to restart your computer for the Adobe Reader to completely install and work properly. It is always a good practice to have the most updated version of Adobe Reader installed on your computer.
  5. Why won’t the system let me save my work?
    Most often, the reason is because you have exceeded the character limit on one or several narrative questions. Review your application to see where you have exceeded the limit. You will see a red box that says “You have exceeded the limit of XXX characters. Your data cannot be saved (and you may not be able to continue editing this form) until you correct this issue.”
  6. Why won’t the system let me submit my application?
    Most often, the reason is because you have not completed a required question. All required fields are marked with an asterisk (*). Review your work to make sure you have completed all required fields and click ‘Submit Application’ again.
  7. Do I need to use all the provided space for narrative questions?
    No, it is not necessary to use all of the provided space. The character limits are included as a limit, not a requirement. We are looking for answers that address the questions in sufficient detail and breadth, without adding or repeating information just to fill space.
  8. How do I save and upload attachments to the system?
    To upload a document, click the ‘Browse‘ button to find the correct document on your computer. After you have selected the document, click ‘Open‘ to upload the document into the online system and then click ‘Save as Draft‘ at the bottom of the application page to ensure your document is successfully uploaded. Remember to click ‘Save as Draft’ after uploading each document.
    If you have correctly uploaded a file and clicked ‘Save as Draft,’ the filename of the uploaded file will be indicated under the ‘Browse’ button. Uploading a new document will erase the previous document. Only one document can be uploaded to a question. (Please note that for the Responsive Grants Program full application, you have the option of uploading additional documents if you wish. This is not a requirement. See #8 under the Supporting Documentation section of the full application).

After Submitting the Online Application

  1. How will I know my application has been submitted?
    You will receive an automatic notification email indicating that your application was submitted. The email also includes a link to complete a brief six-question survey about your experience using the online system. Your feedback is anonymous and you will not be asked to submit your name or email address. We appreciate your feedback as it will enable us to continuously improve and make the online system as user friendly as possible. If you do not receive the automatic notification email, email Leslie at lbremar@sistershealthfdn.org.
  2. Will I be able to view and print my application after submission?
    Yes, you will be able to view and print your application immediately after submission by clicking on ‘Dashboard.’ On the Dashboard page, click ‘View Application,’ and at the top of the page, click ‘Application Packet’ to view and print your application.
  3. Will I ever have a need to log in to the system in the future?
    Yes, you will need to log in to the system again if you are awarded a grant or if you plan to apply for Sisters Health Foundation funding in the future. If your organization is awarded a grant, you will use the system to submit reporting requirements and any other materials. Please save your username and password for future reference.

If you have any questions about using the online application system, please contact Leslie Bremar at 304-424-6080, ext. 101 or lbremar@sistershealthfdn.org.
For all other questions, contact Sr. Molly Bauer at 304-424-6080, ext. 103 or mbauer@sistershealthfdn.org.